WHEN WILL MY ORDER SHIP?
Watermelon Warehouse orders are shipped Monday through Friday. We make every effort to fulfill our orders promptly and ship in-stock items within 2 business days. Orders placed over the weekend will be processed on Monday. In the event of a delay, we will notify you via email or phone.
Your estimated delivery dates will appear on the checkout page prior to order completion and are also in the Order Confirmation Email you’ll receive shortly after your purchase. You’ll also receive a Shipping Confirmation email when your order ships with tracking information as well.
DO YOU OFFER EXPEDITED SHIPPING?
Unfortunately we do not offer an expedited shipping option due to our business model. Some of the products we feature on our site are pre-sales, where we do not have inventory in-house at the time an item is offered for sale. You will clearly see which products are "pre-order" This allows us to keep costs down and offer lower prices to our customers, but it usually adds about a week to the wait time.
When we receive the merchandise, we process it as soon as possible so we can get orders out fast. Once your order ships, you'll receive a shipment confirmation email with tracking information.
WHAT CARRIERS DO YOU USE?
Most of the time we ship merchandise via DHL in collaboration with the United States Postal Service. USPS can usually get a package anywhere in the 48 continental United States within 2-7 business days. Alaska and Hawaii usually take an extra day or two.
DO YOU SHIP TO APO/FPO ADDRESSES?
Yes! During the checkout process for “shipping Details,” you can select an APO/FPO address under U.S. Armed Forces in the State dropdown.
DO YOU SHIP TO FREIGHT FORWARDING ADDRESSES?
Unfortunately, we do not ship to freight forwarding addresses due to accountability and reliability issues. If any order is placed with a freight forwarding address, the order will be cancelled, and the original form of payment will be refunded.
CAN I TRACK MY ORDER?
Yes! Once your order has been shipped, you will receive an email with your shipping tracking information.
HOW MUCH DOES SHIPPING COST?
For now, you don't have to worry about this, it's FREE!
WHAT ARE SHORT SHIPMENTS?
"Short shipments" are when a brand ships Watermelon Warehouse fewer items than initially agreed upon from the order placed with the brand from us. It doesn’t happen often, but if your order is affected, we will notify you by email as soon as we know!
Taxes are calculated according to your shipping destination and itemized on the shopping cart order page. Taxes are charged in New York and North Carolina as required by law.